Reactivate Users

You can reactivate Users who had previously been deactivated if you want to enable them to access the system again, using the same login details that they previously used to log into Testwise. 

When you reactivate a deactivated User, it means that they will reappear in the Users list, alongside all the other Users.

Note: You can only access the 'Users' functional area if you have the relevant permissions. The School Administrator role can access this area, but the Teacher role does not have access to this area.

How to Reactivate Users

Users can be reactivated when they are required to access the Testwise platform again. Follow the below steps to reactivate a User:

1. Click Users on the Testwise home screen. This will display a list of all existing Users associated with the account. Here you can view and mange the Users.

2. Tick the Show Deactivated Users checkbox above the Users list. This will display all deactivated Users.

3. Find the name of the User(s) to be reactivated.

Note: If required, use the Search Bar to find a specific User or use the ascending and descending order arrows to sort the list.

4. Tick the checkbox to the left of the User's name. You can select multiple Users at once if required. To select all Users at once, tick the checkbox in the headings column.

Note: The checkbox will turn purple with a tick when selected.

5. Click Activate to continue with the reactivation process.

6. Click Confirm on the Activate User pop-up to confirm the reactivation.

7. Deselect the Show Deactivated Users checkbox to display the Users list again.

8. The reactivated User(s) will now be displayed in the Users list. They can now access the Testwise platform again.

Note: The password remains the same for the reactivated User and does not need to be reset.