Reset User Passwords
If a User has problems accessing Testwise (e.g. they have forgotten their password), they may need to have their password reset.
When you reset a User password, the user will receive an email containing a link which will enable them to enter details of their new password.
Note: You can only access the 'Users' functional area if you have the relevant permissions. The School Administrator role can access this area, but the Teacher role does not have access to this area.
How to Reset a User's Password
Click Users
on the Testwise home screen. This will display a list of all existing Users associated with the account. Here you can view and manage Users.Find the User whose password is going to be reset.
Note: If required, use the Search Bar 
to find a specific User by name or use the ascending and descending order arrows to sort the list.
Click Reset Password, this can be found in the 'Action' column.
Note: If not immediately visible, click the 'ellipsis' 
to reveal all available functions for the User. Select Reset Password.
Click Confirm
to proceed with the Reset Password process.
The User will now receive an email from Testwise Password Assistance which will prompt them to 'Please click here to change password'. They will then be able to enter a new password.
Click Save
once the new password has been entered.The new password will now be saved and can be used by the User.