Deactivate Users

You can deactivate a User if you no longer want them to have access to the Testwise platform. 

Deactivating Users is the process of moving older User records (or Users that are no longer required) to a different location on the platform. You may want to deactivate Users if an employee leaves the school or changes their role within the school and no longer needs access to Testwise.

Whenever you deactivate a User, they are no longer displayed in the Users list, and you cannot change their details (unless they are reactivated).

When viewing the Users list, you can display all deactivated Users by selecting the Show Deactivated Users checkbox above the Users list.

You can restore deactivated Users if you want to reverse the deactivation process, which means that any reactivated Users will reappear in the Users list.

Note: You can only access the 'Users' functional area if you have the relevant permissions. The School Administrator role can access this area, but the Teacher role does not have access to this area.

How to Deactivate Users

A User should be deactivated when they no longer require access to the Testwise platform. This is an important security step to undertake when someone leaves the organisation, to prevent ongoing access to personal student data.

1. Click Users on the Testwise home screen. This will display a list of all existing Users associated with the account. Here you can view and manage the Users.

2. Find the User(s) to be deactivated.

Note: If required, use the Search Bar to find a specific User or use the ascending and descending order arrows to sort the list.

3. Tick the checkbox to the left of the User's name. You can select multiple Users at once if required. To select all Users at once, tick the checkbox in the headings column.

Note: The checkbox will turn purple with a tick when selected.

4. Click Deactivate above the Users list to continue with the deactivation of the selected User(s).

5. Click Deactivate on the Deactivate User pop-up to confirm the deactivation.

6. The User(s) will no longer show in the Users list and they will no longer be able to access the Testwise account.

Note: In the event of an error, deactivated Users can be reinstated as 'active' at any time.