Unexpected incidents during a test session

As with paper tests, should anything unexpected occur during the test session, the incident should be recorded.

If there is a failure in your computer system while pupils are taking the test, it will not be possible to re-enter the test at the point at which the failure occurred. In this instance, pupils will need to re-take the entire test. If pupils complete the test and the results are stored (i.e. they have clicked the End Test button) and then the system fails, it may be possible to retrieve results, and therefore reports, from the GL Assessment back-up server.