System Requirements and Support

Devices and browsers

We recognise that schools use a variety of devices and will endeavour to support you with the devices and browsers that you use. We strongly recommend that you use those that are shown as ticked below as these have been fully tested and troubleshooted. We may not be able to resolve technical issues you encounter when using a device and operating system or browser other than those recommended below.

Suitable Devices and Browsers - Testplayer

  PC iOS Tablet Android Chromebook Android Samsung Tab 7 (and newer)
Edge X X X
Chrome X
Firefox X X X X
Safari X X X

 

  • Unless specified otherwise, you must ensure that you have the latest version of these web browsers. This may sometimes require you to update the operating system on your device.
  • You should also ensure that Javascript is enabled and that your browser window is maximised.

Screen resolutions

Screen resolutions supported by Testwise are as below. These resolutions apply if used on any of the supported devices listed above. The screen resolutions below are Width x Height (in pixels) specifications:

  • 1024 x 768 (XGA) (Not 768 x 1024 which may be the resolution of a tablet in portrait mode)
  • 1920 x 1080 (FHD)
  • 1366 x 768 (HD)
  • 1280 x 800 (WXGA)

When taking tests, if using a device with a screen height of 768 pixels, it is recommended that you enter full screen mode. This can be done using F11 on Windows, or Fn+F11 on iOS.

File types

You should be able to download the following files to your device:

  • .mp3
  • .png
  • .js .csv
  • .zip files

Whitelisting

Any firewall, content or proxy filtering done at the school must allow access to the following URLs:

If you use Smoothwall, please read the following advisory: https://kb.smoothwall.com/hc/en-us/articles/360002031690-Fix-testingforschools-com-failure-to-send-through-a-Smoothwall

Pop-up blockers

Please ensure that pop-up blockers are disabled while using Testwise. 

*.testingforschools.com

*.testwise.com

 

If you still experience any issues, you may contact our Technical Support:

Phone: +44 (0)330 123 5375, option 2
Email: [email protected]