Unexpected incidents during a test session

As with the paper test, should anything unexpected occur during the test session, the incident should be recorded and appended to the group report for this specific group of pupils. This will allow the incident to be taken into account when scores are being considered.

If there is a failure in your computer system while pupils are taking an exercise it will not be possible to re-enter the test at the point at which the failure occurred. In this instance, pupils will need to re-take the complete exercise.

If pupils complete an exercise and results are stored (i.e. they have clicked the “end test” button) and then the system fails, it will be possible to retrieve results, and therefore reports, from the GL Assessment back-up server.

If you have any problems using Testwise, email the Testwise Technical Support Team at support@gl-assessment.co.uk.

You can view our full Testwise Support Services on our website:

https://www.gl-assessment.co.uk/support/online-testing-support/