Unexpected incidents during a test session
As with the paper tests, should anything unexpected occur during the test session, the incident should be recorded and appended to the group report for the specific group of pupils. This will allow the incident to be taken into account when scores are being compiled.
If there is a failure in your computer system while pupils are taking the test, it will not be possible to re-enter the test at the point at which the failure occurred. In this instance, pupils will need to re-take the complete test.
If pupils complete the test and the system then fails, it may be possible to retrieve results, and therefore reports, from the GL Assessment back-up server.